By Cyber Era NG Reporter
As part of PNCC’s commitment to protecting Palau’s natural environment and reducing unnecessary paper use, PNCC will discontinue the printing of physical telephone directories beginning in 2026.
Online Directory Options Available
Customers can access PNCC’s directory services by visiting www.pnccpalau.com and selecting Palau Directory from the top menu.
Available tools include:
Directory Search – Live search of published fixed-line numbers for residential, business, government, or reverse phone lookup
Directory Flipbook – A digital version of the 2024–2025 printed phone book
White Pages – Downloadable residential and business listings
Government Pages – Downloadable government listings
Yellow Pages – Downloadable business listings by category
PNCC stated: “Please note: only published fixed-line numbers are included. Cellphone numbers and non-published numbers are not listed.
Directory Assistance is Still Available by Phone
For customers without internet access, PNCC Directory Assistance remains available by calling 411.
411 Service Hours
Weekdays: 8:00 AM – 7:00 PM
Weekends: 9:00 AM – 5:00 PM
Charges
Fixed-line customers receive 5 free calls per month, with additional calls at US$0.53 each
Mobile customers are charged their plan’s per-minute rate, plus US$0.53 per call
Customer Support
PNCC Customer Support Agents are available to demonstrate how to use directory online search tools.
Customers may visit PNCC in Koror or Airai, or contact Customer Support for assistance at 488-9000 on weekdays 8:00 AM – 4:30 PM.”
