Chutes & Ladders—Intermountain Healthcare, CVS Health Name Tech Executives And More
By Dave Muoio
Craig Richardville has received the nod as chief digital and information officer as well as senior vice president for Intermountain Healthcare, which in April closed its merger with Richardville’s home system SCL Health.
Intermountain’s chief information officer prior to the deal, Ryan Smith, had departed the organization to join nonprofit digital health company Graphite Health at the end of the first quarter.
Richardville is a natural choice to fill the combined organization’s gap, having served a near-identical role at SCL Health since early 2019. During that time he was tasked with leading, innovating and transforming the system’s IT and digital services.
Prior to joining, he held Atrium Health’s senior vice president and chief information and analytics officer mantle for 20 years. The executive has also racked up a collection of IT industry accolades over the years, such as the 2021 National CIO of the Year Healthcare ORBIE Award, 2020 Colorado CIO of the Year award and the 2015 John E. Gall Jr. National CIO of the Year Award from CHIME and HIMSS.
Richardville’s new role will place him in charge of IT, data, digital services and all other aspects of the 33-hospital system’s technology.
Tilak Mandadi is in line for the newly created role of executive vice president and chief data, digital and technology officer at CVS Health.
Mandadi comes to CVS Health from MGM Resorts, where he served as the company’s chief strategy, innovation and technology officer.
Prior to joining MGM, Mandadi served in leadership roles for digital strategy at Disney Parks as well as American Express.
Starting July 25, Mandadi will lead the healthcare giant’s strategy around data, digital and technology with a particular focus on digital-led, consumer-focused services and experiences. He will report directly to President and CEO Karen Lynch as part of CVS Health’s executive leadership team.
Don Boyd was promoted to president and CEO of western New York’s Kaleida Health. He takes over for the retiring Bob Nesselbush, who had headed the organization for just over three years.
Boyd has been president and chief operating officer for the five-hospital system since 2019. Those roles gave him oversight of Kaleida’s day-to-day operations as well as a front-row seat to its COVID-19 response.
Boyd also held the executive vice president of business development title at Kaleida Health for 10 years and helped the organization forge “numerous” partnerships and affiliations with nearby systems and other provider organizations. His time before Kaleida included a president position at Millard Fillmore Gates Circle Hospital.
In a statement, Boyd said he will be focusing on addressing “the staggering financial and operational impact” COVID-19 has had on the organization.
Heather O’Sullivan has been named Mass General Brigham’s first-ever president of home-based care amidst a system-wide effort to ramp up out-of-hospital care offerings.
She comes fresh from a year of consulting and roles as the executive vice president and chief clinical innovation officer of Kindred at Home, the country’s largest provider of home care services that was acquired by Humana in 2021.
Initially a nurse practitioner, O’Sullivan’s résumé also includes senior and executive clinical operations roles at UnitedHealth Group, Univita Health, Cardinal Health and naviHealth. Each of these positions placed her in charge of enterprise-wide transformation and innovation efforts.
MGB will be looking to O’Sullivan to guide the expansion of its home-based care business over the next couple of years. The integrated system recently detailed plans to grow the programme from 25 patients to 200 in the next 2.5 years and add at least 200 employees to that team by the end of the year.
