What Telecommunications Services Consumers Should Expect From The Nigerian Communications Commission This Year-NCC Boss

By Cyber Era NG Reporters

Telecommunications sector umpire, the Nigerian Communications Commission(NCC), has always projected telecommunications subscribers as the most important component of the telecommunications value chain, truly deserving of transparency, responsiveness and real improvements.  The Executive Vice Chairman and Chief Executive Officer(EVC/CEO) of the Commission, Dr. Aminu Maida communicated this in his New Year Message, which was made public.

Dr. Maida listed seven(7) things consumers should expect from the agency thus:

1. Improved voice quality and more consistent data performance in everyday use
2. Fewer avoidable disruptions and faster restoration when incidents occur.
3. Fewer unresolved complaints and better feedback when issues are escalated.
4. Simpler, more transparent tariffs and bundles.
5. Resilient and safe internet  for citizens and businesses.
6. Continued expansion of coverage, especially for underserved and unserved communities.
7. Prompt value reversal on unsuccessful recharges, ensuring customers enjoy full value for their money.
8. Editor’s Note: Join us in holding the Commission accountable.  Call the following Cyber Era NG hotlines once you observe these promises being executed in the breach: +234 8086675246, 7015584232, 8033229865.