By Kingsley I. Ilechukwu, Bureau Chief, South West, Nigeria
With progress made in accelerating financial inclusion to unbanked and underbanked communities in Nigeria, the Shared Agent Network Expansion Facilities Limited (SANEF) has posited Artificial Intelligence (AI) as the next step to advancement in financial services in the country.
Speaking at the just concluded Payments Forum Nigeria (PAFON 2.0), MD/CEO, SANEF Limited, Uche Uzoebo (Mrs.), noted that as technology evolved rapidly within the financial ecosystem, Financial Inclusion must continue to be at the center of the nation’s progress.
According to Mrs. Uzoebo, agent banking had been a game-changer in expanding financial inclusion across Nigeria. “By deploying agents in underserved areas, we have brought financial services and banking products such as account opening, cash in, cash out, bill payment, transfers and other services closer to the unbanked and underserved,” she said.
According to her, with the Agent Banking model, SANEF had bridged critical gaps by reducing the need for long queues in physical bank branches, allowing individuals in the hinterland areas to access banking services without traveling long distances. Additionally, she said, agents often communicated in local languages, making transactions easier for those with limited literacy, while reducing reliance on complex documentation, which had remained a critical and important elixir in Financial Inclusion.
She, however, noted that AI presented a huge opportunity to align with global trends in pushing financial inclusion further and faster.
Said she: “It is no gainsaying that, Artificial Intelligence (A.I.) is transforming the financial services industry at an unprecedented pace, reshaping how businesses interact with customers, manage risks, and expand financial inclusion. It has become the invisible engine driving the modernization of financial products and services. It is no longer a futuristic concept; it is at work right now all over the world, powering mobile banking apps, automating customer service, detecting fraud and enabling instant lending decisions.
In Nigeria, where millions remain unbanked and underbanked, Artificial Intelligence presents a game-changing opportunity to bridge financial gaps, enhance accessibility, and improve the overall efficiency of the financial ecosystem.”
She disclosed that the application of AI in the system would among other things, help to:
Ø Minimize KYC Roadblocks
Ø Detect Fraud and Flag Suspicious activities in real-time thus enhancing greater trust in digital payments and solutions
Ø Personalize and Tailor Financial products and services according to customers’ specific needs, amongst other key benefits and advantages.
While highlighting the benefits of AI in the ecosystem, Mrs. Uzoebo noted that stakeholders must work towards guaranteeing that our Artificial Intelligence systems respected individual privacy, maintained equitable standards for all, remained transparent in their operations, and elicited trust.
“The use of Artificial Intelligence in payment solutions and within the broader financial inclusion industry must comply with existing regulatory frameworks such as; Central Bank of Nigeria’s (CBN) Consumer Protection Framework; Nigeria Data Protection Act (NDPA) and National Information Technology Development Agency’s Data Protection Regulation (NDPR),” she cautioned.
SANEF, whose mission is to deepen financial inclusion through partnerships and collaborations, is an initiative of the Central Bank of Nigeria (CBN), supported by the Deposit Money Banks (DMBs), Nigeria Inter-Bank Settlement Systems (NIBSS) and Licensed Super-Agents, and was incorporated in 2019.
SANEF serves as an enabler in the Financial Inclusion ecosystem in Nigeria, collaborating with various Stakeholders to expand the frontiers of Financial Inclusion which includes Agent Expansion, Financial Literacy, Public Enlightenment, Policy Advocacy and Technological Solutions for Products and Services to increase Agent Business viability and Agent Network sustainability.
