By Bruce Christian
Dialpad Inc., a leader in AI-powered communication and collaboration, saw unparalleled channel growth in the second quarter of 2021, driven by demand for its cloud contact center. As Dialpad scales beyond US$100 million in annual recurring revenue (ARR), the company continues to leverage the channel as a leading revenue driver, accounting for more than half of overall revenue in the second quarter, up from 40 per cent in the previous quarter.
“We have had another great quarter in the channel demonstrated by the team’s incredible contribution to company revenue while simultaneously doubling the number of registered partners in our new Partner Portal,” said senior vice president of Global Channel Sales, Dialpad, Mike Kane.
Record-breaking channel growth in Q2 contributed to Dialpad’s best quarter in company history, highlighted by:
Overall Growth – Dialpad’s channel represented 57 per cent of overall sales in Q2, yielding a 151 per cent increase compared to Q2 last year.
Booking Growth – Dialpad increased bookings by 150 per cent year-over-year in Q2 and saw quarter-over-quarter growth in midmarket (30 per cent) and enterprise (125 per cent).
Team Expansion – Dialpad grew its channel team by 400 per cent year over year.
New Customers and Partners – New national customers and partnerships, including Lithia Motors, Smart AutoCare, OTR Capital and Martech, were established in tandem with channel partners, adding to Dialpad’s growing roster of relationships.
