Six Things The Nigerian Communications Commission Expects From Telecommunications Operators In 2026

By Cyber Era NG Reporters

“Operators remain the engine for  investment and innovation in this sector. We will work with you, but we will also hold you accountable, because the consumer’s experience must improve.”  The Executive Vice Chairman and Chief Executive Officer(EVC/CEO) of the Nigerian Communications Commission(NCC), Dr. Aminu Maida stated this in his New Year Message to telecommunications sector stakeholders.

This year, the Commission expects operators to:

1. Invest deliberately in expansion, capacity and resilience
2. Reduce avoidable outages while strengthening incident response plans, and ensure transparent communication with consumers during service disruptions by clearly explaining the cause, actions being taken, and realistic timelines for restoration.
3. Simplify tariffs and improve pricing clarity, in line with regulatory guidance.
4. Upgrade customer care and complaint handling, treating complaints as critical feedback.
5. Protect the integrity of the ecosystem, including timely settlement with critical suppliers and supporting service sustainability.
6. Comply with the Guidelines on Corporate Governance for the industry as well as other extant regulatory obligations.

Put succinctly, the Commission expects “stronger networks, clearer communication, better customer care, stricter compliance.”

• Editor’s Note: Join us in holding the operators accountable.  Call/Text the following Cyber Era NG hotlines once you observe these regulatory expectations being observed in the breach: +234 8086675246, 7015584232, 8033229865.