INCM Begins Publishing Reports On Quality Of Service


By Cyber Era NG Correspondent

The Chairman of the Board of Directors (PCA) of the National Institute of Communications of Mozambique (INCM), Tuaha Mote, declared, in a press conference held on  December 30,2021 that, from  2022 onwards, the Regulator will publish reports on the measurement of the quality of telecommunications service.

“We are here to defend the interests of citizens, consumers. As an institution, we are already creating and strengthening our institutional capacity, both technological and administrative, to respond to concerns about the quality of service”, said the PCA to journalists.

The measurement of Quality of Service (QoS) in the communications sector is one of the major concerns of the regulator, operators, as well as consumers. In order to meet these concerns, the Communications Regulatory Authority – INCM has taken steps, in this context, to ensure the improvement of services provided to citizens.

Within the framework of its competences and attributions, in accordance with Article nº 10, of Decree nº 6/2011, of 3 May, which approves the Regulation on Quality of Public Telecommunications Services, from March to October 2021, the INCM carried out a campaign to measure the quality of service provided by cellular mobile telephony operators (Tmcel, Vodacom and Movitel) in various parts of the country. carried out using an automatic system installed in a vehicle, equipped with terminal devices, which guarantee that the same tests of this type are carried out simultaneously and under equal conditions for all mobile phone operators. The measurement was made on 2G, 3G and 4G networks, in terms of voice and data coverage. The Regulator met with the three cellular mobile telephony operators and made known the results of the verification tests, aiming at a joint analysis.

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