Last month, Trai asked Vi why it shouldn’t ban the RedX plan that appeared to make false claims about offering faster data speeds and misleading consumers. Over the past two months, the regulator has examined if the RedX plan degrades the quality of services for other users on non-premium tariff offers.
While Vi responded to the show-cause notice, people said the regulator remains dissatisfied and maintains that the RedX plan falsely suggests that the priority network feature is available continuously when in reality it is applied only during short spans of network congestion so that RedX customers enjoy faster speeds and a better experience during peak hours and in crowded places.
Trai officials told ET previously that Vi must ideally clarify to RedX customers that the telco cannot guarantee faster data speeds if the plan is to continue. This is also since the regulator is opposed to the idea of telcos charging consumers a premium for faster data speeds and fragmenting the 4G information highway on a tariff-wise basis.
Vi said earlier that Trai’s concerns about RedX were not based on facts and that its premium plan users – not even 0.1 per cent of its 4G user base – couldn’t hurt services for the others. It said the regulator had not stated earlier that the plan’s priority network feature flouted regulations. It also said Trai had raised the RedX issue some eight months after the plan was introduced only because Reliance Jio had complained.
Trai did not show-cause Airtel after the Sunil Mittal-led telco modified its Platinum plan by removing faster data speeds and priority network access and filed a revised plan with the regulator. https://telecom.economictimes.indiatimes.com